The ua_app_usage table does not track the access to "kb_knowledge.list". It was last tracked in London - Known Error

The ua_app_usage table does not track the access to "kb_knowledge.list". It was last tracked in London Description The ua_app_usage table does not have an entry for users when they access kb_knowledge.list.

Steps to Reproduce

1. Go to any demonightlyorlando instance 2. Impersonate abel tuter/system admin 3. Open incident.LIST from filter navigator 4.End impersonation 5. Run the jobs found at the following URL /sys_trigger_list.do?sysparm_query=name%3DUsageAnalytics%20App%20Persistor 6.Navigate to ua_app_usage table and see an entry for incident under tables accessed for the impersonated user 7. Now repeat same steps but instead try navigating to kb_knowledge.list and you will see that an entry for kb_knowledge is not logged in ua_app_usage table

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.