[SAMP-Subscriptions] The Software subscriptions does not populate the users' column with valid references from sys_user table.Issue When we run the Subscription integration profile jobs, we do get the user subscriptions along with "User principal name" and "Users" columns. The User column if the reference to sys_user table and it will have the matching user for the User principal name. Sometimes, you might see records with no User populated.ReleaseJakarta++CauseWhen we run the subscriptions we get the "User principal name" which contains the emailID. We try to find a match on sys_user table within serviceNow platform and if we find a match then we populate the user column. The below are the two cionditions it should match: 1. User record with same EmailID 2. User record should be ActiveResolutionMake sure there are users with following conditins met. 1. User record with same EmailID 2. User record should be Active