Supported platform changes for MID Server


MID Server support on 32 bit systems will end in September 2021

Beginning with Now Platform® Rome release planned in September 2021, ServiceNow MID Server offering will no longer support / any longer be compatible with 32-bit systems ( Windows or Linux Servers).

As of January 14, 2020 Microsoft announced an end of support for Windows Server 2008 and 2008 R2. Please visit the Microsoft site for additional information on how to migrate to current versions. Since Vendors of Windows 2008, CentOS 6, and Ubuntu 14 have ended the support, we encourage the customers to migrate to later systems available for MID Server installations and upgrades. 

 

What to expect:

 

What to expect beginning with Now Platform Quebec release (planned Mar-2021) and beyond

 

Installation of the new Mid server

Upgrade of existing Mid server

32-bit Systems (Windows or Linux Servers)

Not available for a new installation.

Windows - Upgrade of Mid server is supported with JRE 11.

Linux - Upgrade of Mid server is supported with JRE 8.

64-bit Linux Servers 

New installation supported only on CentOS 7 / RHEL 7 and with glibc >= 2.17

Upgrade of Mid server is supported with JRE 11 for servers with glibc >= 2.17

Upgrade of Mid server is supported with JRE 8 for servers with glibc < 2.17

 

What to expect beginning with Now Platform Rome release (planned Sep-2021) and beyond

 

Installation of the new Mid server

Upgrade of existing Mid server

32-bit Systems (Windows or Linux Servers)

Not available for a new installation.

Upgrade of MID server is not supported.

Linux Server with glibc version lower than 2.17

Not available for a new installation.

Upgrade of MID server is not supported.

 

Note:

 

What action to take:

 

Note: If the customer is still using windows server 2008 to host mid server, then they should migrate to Windows server 2012/Windows server 2016/Windows server 2019 as early as possible. Similarly, if the customer is using  32 bit Linux server and Linux server with glibc lower than 2.17 to host mid server then they should migrate to 64 bit Linux server and Linux server with glibc greater than 2.17.

Auto upgrade for 32-bit MID server on 64-bit OS will be supported. New installation of 32-bit MID server on 64-bit systems is not supported. Installation of 64-bit MID server will be aborted on 32-bit system with error message.