HR Case list-view - how the HR "SLA" column is updatedDescriptionThe user had two questions on the HR list-view "SLA" column: What updates the "SLA" column on the HR Case list-view (/sn_hr_core_case_list.do)?What happens if there are multiple task SLAs on a HR Case? What value will be shown in the "SLA" column?ResolutionTo answer the first question: The SLA column of the HR Case table is updated via Business Rule (henceforth "BR") "Populate case SLAs", which lives on the task_sla table.Whenever a Task SLA record is inserted, or an existing record is updated or deleted from the form, this BR updates the SLA value in the corresponding case record. Now this Task SLA record is updated due to one of the following reasons: There are Scheduled Jobs on the Schedule Item [sys_trigger] table. The Scheduled Job runs based on when the SLA is breached: SLA update (already breached) Repeats every day.SLA update (breach after 30 days) Repeats every 5 days.SLA update (breach within 1 day) Repeats every hour.SLA update (breach within 1 hour) Repeats every 10 minutes.SLA update (breach within 10 min) Repeats every 1 minute.SLA update (breach within 30 days). Repeats every day. There is a display BR on the Task table named "Calc SLAs on Display". This BR updates the Task SLA record when the corresponding HR Case form is opened.A user can manually open the Task SLA record and update it (via the "Refresh" UI Action). Whenever a user opens the HR case, the SLA value gets recalculated and is updated in the record (if a certain SLA system property, "glide.sla.calculate_on_display" is set to a value of "true"). So this is the reason that while looking at the HR case list-view, a user will see the older SLA value but when they open the form-view, it starts displaying the recalculated value (this, again, is due to the SLA-related system property referenced earlier). To answer the second question: When multiple task SLAs are on a case, the HR case record will simply store the SLA value from the most recently updated task SLA record, whichever task SLA record that may be.