Multiple notifications of the same type sentIssue User receives multiple notifications that have the same subject and seem the same.CauseNotification conditions were met each time the record targeted was updated. When a notification is to be triggered upon a record "Updated" and the conditions are met each time an update occurs, the notification will be sent. This can cause the user to receive the same notification multiple times.Resolution1. Search for the email notifications in the sys_email table ("Emails" from the filter navigator) 2. From this list, open each record and ensure that the notification that was triggered is the same. 3. Open the notification record and review its settings and conditions under "When to send" 4. Confirm if setting "Send when" is set to "Record inserted or updated" and box for "Updated" is selected. If this is true, this means this notification will be sent each time the targeted record is updated if the conditions are met. 5. Review the configuration set under the "Conditions" make note of these. For example: Priority is Critical AND State is New6. Open the record in question and look up the History. (Right-click on the gray banner -> History -> List , if you do not see a List option this means that auditing is not enabled on this table and will be harder to determine updates) 7. Once you are viewing the List history, ensure to sort the column "Update number" -> "a to z" and this will show the number of updates on this record. (Note, these start with number 0 which is the first "update" in the case, which is when the case was inserted. You will want to focus on updates from 1 and forward) 8. Upon inspecting each update, ask yourself if the conditions in the notification are being met. If so, the instance will send the notification upon each update until the condition/s is no longer being met. By performing these steps you can determine if the multiple notifications sent was per configuration of the notification, or if there was some other situation that may have caused this.