New and upgraded London instances have the legacy "Release Automation Global" plugin newly installed - Known Error

New and upgraded London instances have the legacy "Release Automation Global" plugin newly installed Description The "Release Automation Global" (com.sn_sra.global) plugin is wrongly installed in London, for both new and upgraded instances.

It is installed as a dependency of this chain of plugins:

Service Model Designer (com.sn_servicemodeldesigner) Cloud API (com.snc.cloud.api) ===>> This was the change in London. Previously Service Model Designer was not a dependency of Cloud API . Cloud Management Core (com.snc.cloud.core) Which in turn is a dependency of these 3 main ITOM plugins:

Cloud Management com.snc.cloud.mgmt Discovery com.snc.discovery Service Mapping com.snc.service-mapping The "Release Automation" (com.sn_sra) plugin (aka "Service Release Automation" and "Service Delivery"), and labelled "Release Automation (Do not activate)" , has never been released to customers. The "Release Automation Global" plugin has the non-scoped parts of the plugin, such as Catalog related variables.

These are interdependent - e.g. the Business Rules and Variables in the global plugin reference tables in the main plugin - so should never be active independently, and given that "Release Automation" should not be activated at all in London and later, then neither should.

Symptoms: You may notice the variable and variable set records added. Included in those is a a variable set that has reference variables to tables that do not exist and reference qualifier for a methods/class that does not exist:

sn_sra_deployment_execution_plan sn_sra_package sn_sra_phase You may have issues with condition builder when using catalog variables.

You may see this error in the node logs: 2020-05-03 15:45:51 (226) Default-thread-12 C980F539DBA85010E76F4D8B13961904 txid=87f57df9db2c DEBUG: #15786 [REST API] ServiceHandler : Invoking service method 2020-05-03 15:45:51 (501) Default-thread-12 C980F539DBA85010E76F4D8B13961904 txid=87f57df9db2c WARNING *** WARNING *** Evaluator: org.mozilla.javascript.EcmaError: "sn_sra" is not defined. Caused by error in at line 1

==> 1: sn_sra.SRAPublicAPI.getDefaultStartPlannedDate()

2020-05-03 15:45:51 (548) Default-thread-12 C980F539DBA85010E76F4D8B13961904 txid=87f57df9db2c WARNING *** WARNING *** Evaluator: org.mozilla.javascript.EcmaError: "sn_sra" is not defined. Caused by error in at line 1

==> 1: sn_sra.SRAPublicAPI.getDefaultEndPlannedDate()

2020-05-03 15:45:51 (659) Default-thread-12 C980F539DBA85010E76F4D8B13961904 txid=87f57df9db2c SEVERE *** ERROR *** java.lang.NullPointerException com.glide.rest.util.RESTRuntimeException: java.lang.NullPointerException at com.glide.rest.handler.impl.ServiceHandlerImpl.handleInvocationTargetException(ServiceHandlerImpl.java:76) at com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:49) at com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:286) at com.glide.processors.AProcessor.runProcessor(AProcessor.java:553) at com.glide.processors.AProcessor.processTransaction(AProcessor.java:241) at com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:177) at com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:166) at com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:31) at com.glide.sys.Transaction.run(Transaction.java:2218) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NullPointerException at com.glide.ui.filter.variables.FilterVariableModel.setValue(FilterVariableModel.java:274) at com.glide.ui.filter.variables.FilterVariableModel.augmentByType(FilterVariableModel.java:202) at com.glide.ui.filter.variables.FilterVariableModel.buildVariable(FilterVariableModel.java:196) at com.glide.ui.filter.variables.FilterVariableModel.get(FilterVariableModel.java:63) at com.glide.ui.filter.variables.FilterVariableProcessor.getVariablePool(FilterVariableProcessor.java:36) at com.glide.ui.filter.variables.FilterVariableService.getVariablePool(FilterVariableService.java:56) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:44) ... 10 more Steps to Reproduce

Install a Kingston instance. (confirmed on Kingston patch5 fresh instance) Install Cloud Management, Discovery, or Service Mapping Check the plugins list, and note neither com.sn_sra nor com.sn_sra.global are active. Upgrade to London or Madrid com.sn_sra.global will now be activated 179 records are installed. This includes catalog variables, client scripts, a variable set, dictionary changes etc. with invalid references to things in the main plugin.

Workaround After carefully considering the severity and frequency of this problem, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologise for any inconvenience.