Customer Service Portal Usage not available in the instanceIssue According with documentation the Portal Usage is located Customer Service > Administration > Portal Usage https://docs.servicenow.com/csh?topicname=csm-portal-user-sessions-timeouts.html&version=latest The dashboard used by the Module is in the instance.Customer Portal Usagehttps://XXX.service-now.com/home.do?sysparm_userpref_homepage=d99b9db4c320220071d07bfaa2d3ae40The Report Customer Portal Usage is available on the reports module.Navigate to Reports > View/Run.Search for customer portal usage.Click the Customer Portal Usage report.The module Portal Usage definition is a Link Type /home.do?sysparm_userpref_homepage=d99b9db4c320220071d07bfaa2d3ae40 and visibility for admin users only.CauseThe Module Portal Usage seems to be removed from the instance. https://XXX.service-now.com/nav_to.do?uri=sys_app_module.do?sys_id=372df870c320220071d07bfaa2d3ae6eResolutionIn attached theres the Module Portal Usage XML file from Orlando demo. Please import the XML file to fix the issue. Please see the documentation about Import XML file.https://docs.servicenow.com/csh?topicname=t_ImportARecordAsXMLData.html&version=latest