Click 'View Service' from service monitor table 'cmdb_ci_service_auto' keep loading indefinite for some service


Description

When you click 'View Service' from service monitor table 'cmdb_ci_service_auto', some services keep loading indefinite and developer tool console showed an error like the image below.


Cause

The 'View Service' button is not working because the redirected uri is containing the service name, and it (the uri) cannot contain non english characters like 'ã' or 'ç'.

Resolution

Modify the business service/monitor service name to not including any Non-English letter to fix this issue.  Also, insert a business  rule to enforce the business service/monitor service name with English letters only.