gs.setRedirect() Is not working when submitting a catalog item from Service Portal after London upgrade - Known Error

gs.setRedirect() Is not working when submitting a catalog item from Service Portal after London upgrade Description Build information: glide-london-06-27-2018__patch6-02-06-2019

Issue Description: gs.setRedirect('') Is not working when submitting a catalog item from Service Portal after London upgrade

Steps to Reproduce

1. Create a Business Rule in Request [sc_request] table with the following parameters.

Table: sc_request Name: redirect Active: true Advanced: true When: after Insert: true

Script: gs.setRedirect('catalog_home.do')

2. Save the business rule 3. Navigate to Service Portal 4. Click on Order Something 5. Open any item and submit it

Expected behavior: on submit of the catalog item it should be redirected to "catalog_home.do"

Actual behavior: onSubmit of the catalog item it is not redirected to catalog_home.do and redirected to ordre_status page

Please Note: This is working in Kingston version of ServiceNow and the issue is only when submitting a catalog item from Service Portal (Works in Service Catalog even in London)

Workaround The PRB has been closed as Working As Expected stating the below:

gs.setRedirect() is not the correct way to do redirection in Service Portal. OOB widget widget-sc-cat-item-v2 will redirect to sc_request page.

The suggested way is to use Page Route Map for any redirection in portal