Unable to make changes to Virtual Agent messagesIssue Users are not able to make modifications to the "Agent has entered the chat." and "Routing you to a live agent..." messages in Virtual Agent.ReleaseOrlando release (and beyond).CauseThis was previously unsupported in New York and prior releases.ResolutionStarting in Orlando, ServiceNow has added the following system properties to allow modifications to the "Agent has entered the chat." and "Routing you to a live agent..." Virtual Agent messages. com.glide.cs.general.waiting_for_live_agent_message (this is for "Routing you to a live agent...")andcom.glide.cs.chat_agent_entered_message (this is for "Agent has entered the chat")