KB article URL is not showing Login prompt for SSO usersIssue An internal KB article URL for non logged in user is not taking to the SSO login page, instead, it's throwing the error from a portal page "Article not found".CauseIf you are using a portal page to view KB articles, please check the below Pages are Public or not kb_article index If those pages are enabled as public, revert it by unchecking the Public buttons https://<INSTANCE>.service-now.com/nav_to.do?uri=sp_page.do?sys_id=dea5792147132100ba13a5554ee4902d ResolutionDisabling the Public of Portal page will take to the login page, either SSO or Local logins.