SAM Pro - Selection of Publisher is not available if any of the manufacturer core_company records has double quotes/quotation marks in its name - Known Error

SAM Pro - Selection of Publisher is not available if any of the manufacturer core_company records has double quotes/quotation marks in its name Description SAM Pro - Selection of Publisher is not available if any of the manufacturer core_company records has double quotes/quotation marks in its name - "

Steps to Reproduce

On a ServiceNow Instance with Software Asset Management Professional Activated:

Include double quotations in any of the manufacturer core_company records name. e.g. David "Danger" Piper & Sons, Ltd. Navigate to "Run Reconciliation" Actual: The Publishers dropdown list will not render.

Expected: The Publishers dropdown list should render and should not break because of the double quotations.

Workaround After carefully considering the severity and frequency of this problem, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologise for any inconvenience.

The workaround is to set system property glide.ui.escape_all_script=true

Open System Properties (/sys_properties_list.do) Find Property name glide.ui.escape_all_script and open the record Change the value from false to true Save true is the recommended value of this security-related property, and the default value for newer instances.