Label "Additional Comments" is displayed as "Comments" in Agent workspace activity stream's Compose section.Issue Label "Additional Comments" is displayed as "Comments" in Agent workspace activity stream's Compose section. Steps to reproduce: Open the dictionary record for the Additional comments journal field entry off task table, and change the label to 'External Comments'Open Agent Work Space ViewOpen any incident.Go to Activity Stream.Check the label for "Additional Comments" is displayed as 'Comments'."Comments" is displaying instead of " 'External Comments'.ReleaseAll ReleasesCauseThis is because the 'Comment' component on the 'Compose' section is not same as the 'Work Notes' component. Though rightly mapped to the 'Additional comments' journal field, the value of the label is hard-coded at the backend code. So changing the Label for 'Additional comment' field will not be working, as the word 'Comment' showing up is basically a message, and not a label directly.ResolutionAs this is a message, there is an entry present for this message on the sys_ui_message table, with keyword as 'Comments'. So, in order to change the 'Comment' message to be same as the label of 'Additional comments' field, the customer needs to update the above message record with that. So if it is needed to show it as 'External Comment, then Navigate to sys_ui_message list (<yourInstance>.service-now.com/now/nav/ui/classic/params/target/sys_ui_message_list.do) Find keyword "Comments" open the record.Update Message field with desired label ex. 'External Comments'Save the record. Related LinksDocumentation: Message table