Newly created incidents are getting assigned to the assignment group automaticallyIssue Need to know the reason on how the newly created incident are getting assigned to the group automatically.CauseFind the "Assignment rule" that has been created on the table - "incident" where it is setting the assignment group for the incidents with state=New. Since newly created incidents would match the filter condition[state=new] that is specified in the assignment rule, they had been getting assigned to the specific assignment group.ResolutionChanging the filter condition on the "assignment rule" as per the requirement that fixed the issue.