Email sent from MS Outlook is not received on ServiceNow instanceIssue Emails being sent from Outlook are not getting received on the instance.CauseThe cause of this issue can be multiple : One scenario would be that the email addresses are not configured by the email administration team and what that does is that they block those email addresses from sending emails to the ServiceNow instance.Other scenarios can be that the emails are showing on the logs, but there might be issues with the email notificationsResolutionFor the first scenario, the suggestion would be contact your instance email administrator and make sure that the email addresses that are having this issue are configured to allow them to send emails to the ServiceNow instance.For the other scenario, if found that the emails are showing on the logs, but are not showing on the tasks/incidents/tickets, please make sure that the email notifications are configured properly, and also make sure that the inbound actions are in place (if you are expecting the emails to trigger events)Related LinksFor more information regarding troubleshooting emails, here are a few KB articles that might help: Inbound email troubleshootingEmail resources