RITM Workflow stages not appearing in list view - Support and Troubleshooting

RITM Workflow stages not appearing in list view Issue The list view of the RITM does not display the various stages of the workflow, except for the 'Request Approved' stage, which is visible for all RITMs. However, the stage is properly shown as expected at the record's form level.

Cause When custom stages are employed in a workflow, the stage rendering is set to Workflow Driven for that particular workflow. However, if no stages are defined for the activities within the workflow, then no stages will be displayed in the sc_req_item list view.

To check for this, open the Activity Properties form view in the workflow editor and verify that the Stage field is empty for all activities within the affected workflow.

Resolution Add the Stage values to the respective workflow activities after which the Stage values will get reflected as expected in the list view of the RITM.