In Targeted Communication module recipients lists download template is not workingIssue Under the targeted Communication there is a module called recipients lists in that if we click on new there we can see the option to download template. Now click on the download template button then it will be taken to the new tab and the page will be displayed as a blank(empty). As per the out-of-box instance, if we click on the download template button the excel file with the template, will be downloaded in the new tab.ReleaseOrlando Patch 4bCauseThe instance was provisioned a very long time ago and the table "sys_product_help" was missing in the instance.ResolutionNeed to install the plugin "com.glide.user_guide" as the table "sys_product_help" comes with that plugin and after installing the plugin the "sys_product_help" is visible in the instance. Now after installing the plugin go to the sys_product_help table and search for the record with the sys_id "71fd618087c1130064048467a7cb0b07" if the record is not present the file "sys_product_help_71fd618087c1130064048467a7cb0b07.xml" which is attached in the KB should be imported into the "sys_product_help" table. So after importing the file Recipient list internal user template will be added to the table and the download template will work.