All users cannot login to our ServiceNow classic mobile app Issue When trying to utilise a specific instance for ServiceNow mobile app, all users are unable to access it via Classic Mobile App. It just keeps spinning after any user inputs his login details. ReleaseallCauseIt happens when the instance has SSO enabled as Multiple Provider SSO Properties page can confirm The loop occurs when there is no IDP set up in the identity provider page. If in one instance the app works but another does not, it is advisable to compare the identity providers page in bothResolutionSet to false the system property glide.authenticate.multisso.enabled That is equivalent to going to the Multiple Provider SSO Properties page and disable "Enable multiple provider SSO" option as the next screenshot illustrates: Related LinksFor more information about SSO and the mobile app, refer to the documentation pages Single sign on for the ServiceNow Classic mobile app and ServiceNow Classic Mobile App