Reply email recognised as New and opens a new incident for each replyIssue When we reply to a system email, it opens a new incident. Whereas, it should be recognised as a "Reply" and shouldn't be opening a new incident for each reply to the incident by email.Releaseorlando, patch7CauseThe reasons why email replies were recognised as new were: The email watermark was not randomised, And glide.email.watermark.parse_restrictive was set to true.The user didn't have access to the email referred by the In-Reply-To header of the email.Also they don't have access to the incident, causing the subject of the email to be ignored.ResolutionThe issue was resolved by the following fixes: Setting the glide.email.watermark.parse_restrictive value to falseProviding access to the incident table for the specific user's whose replies the incident emails are causing this issue.Related LinksRelevant Documentation that can be referenced for more information can be found here : https://docs.servicenow.com/csh?topicname=inbound-action-processing.html&version=latesthttps://docs.servicenow.com/csh?topicname=c_WorkingWithWatermarks.html&version=latesthttps://docs.servicenow.com/csh?topicname=notifications-rn.html&version=latest