Agents cannot create a HR case from connect chatSummaryAgents will not be able to see the Create HR Case connect action, and cannot create a HR Case for the user. This mainly happens when there are 2 connect actions with the same Title OOB there are 2 connect action with the same title: 1. Connect Action - connect_action.do?sys_id=cd5b43e09f3102002920f7f8677fcf4b is added as a part of global application.2. Whereas, connect_action.do?sys_id=fb0370019f22120047a2d126c42e706f is added from the Human Resources: Core application.ReleaseParisInstructionsNavigate to the connect action with sys_id - cd5b43e09f3102002920f7f8677fcf4b In the condition field add - 1==2 Related LinksThe 2 actions correspond to two different tables. if you want to have both the connect action, you can modify the Title.