The baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery


By default, the base instance Windows OS - Servers pattern and windows OS- Desktops returns the baseboard serial number. But in some cases, the user might want to use the BIOS serial number for the CI instead.

Steps to Reproduce

Run Discovery on windows server using patterns.

The main CI's serial number field will have the baseboard serial used, instead of BIOS serial number, which will be incompatible with what other plugins that populate the CMDB are doing, such as SCCM.

This is seen in Paris instances that already have the fixes for PRB1371559 and PRB1393772.


This problem is fixed in the next upcoming release. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

Related Problem: PRB1436659