In Incident table on dotwalking Opened by > 'User fields' Roles is not visible to the ITIL usersIssue As per out-of-the-box, On Filter in Incident table, dot walking 'Opened by >'User fields' Roles is not visible for ITIL users.CauseThe issue is happening because of out-of-the-box ACL where 'Roles' will Only be visible if users have roles either usage_admin or admin sys_security_acl.do?sys_id=30b20ceb677103003832f1d557415aab&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=nullResolutionThe mentioned out-of-the-box ACL has a "Read only Protection policy" and thus cannot be edited. Instead, if you expect ITIL users to access the 'Roles' field, create a new ACL similar to the out-of-the-box ACL.