Unable to add incident records to an existing problem as itil userIssue Unable to add new or existing incident records to a problem record as itil user. Steps to reproduce: (1) Log onto affected instance (2) Impersonate as itil user (3) Open active Problem record (4) Go to 'Incidents' related list (5) Add existing incidents records => Expected behavior: Incidents were linked to problem => Actual behavior: Incidents were not linked to problemReleaseSupported EnvironmentCauseACL write on incident.problem_id was not met by itil user.ResolutionCustom or OOB ACL write rule for incident.problem_id may not be met by itil user, therefore the link between incident and problem record cannot be created successfully. Recommendation is either to enhance existing ACL write rule or create a new ACL write rule to allow itil user to write into incident.problem_id field.