Popular Services applet not working in the Now Mobile app - Known Error

Popular Services applet not working in the Now Mobile app Description The 'Popular Services' Applet doesn't show any records in the NOW mobile app. Also, the list v_st_popular_item.list doesn't return any records.

The following errors can be found in the logs when the remote table: v_st_popular_item is accessed.

log23:55:50.351 Evaluator: java.lang.NullPointerException Caused by error in Remote Table: 'v_st_popular_item' at line 120 117: function isAssociatedWithCatalog(catItem) { 118: for (var i=0; i 120: return true; 121: } 122: return false; 123: } com.glideapp.servicecatalog.CatalogItem.isAssociatedWithCatalog(CatalogItem.java:682)

Steps to Reproduce

1. Access the instance on the desktop 2. Go to sc_req_item.list 3. Empty the 'Item' field for one of the records that are created in the Last 12 months or 4. Go to sc_item_produced_record.list 5. Empty the 'Producer' field for one of the recent records created in the last 12 months 6. Log in to the instance on the NOW mobile app 7. Go to Services > Popular Services

Actual behavior: The 'Popular Services' applet doesn't show any records / v_st_popular_item.list doesn't return the records Expected behavior: The 'Popular Services' applet should show the record / v_st_popular_item.list should return the records

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.