Reference fields display sys_id instead the display value when in a multi-row variable set via client script - Known Error

Reference fields display sys_id instead the display value when in a multi-row variable set via client script Description Within Service Portal, reference fields display sys_id instead of the display value when a row is added from a client script in a multi-row variable set.

Steps to Reproduce

1- Create a multi-row variable set with at least one reference field. 2- Add the multi-row variable set to a catalog item. 3- Create an OnLoad Client Script for the catalog item itself to set one or more rows to the MRVS. For instance, use something like the script below to set the "name" and "user" variables in the variable set: function onLoad() { alert('test'); var vals = [{'name': 'Luis', 'user':'cd7f2c7fdbbf3b4055cdf3e51d961979'}]; g_form.setValue('dadfs', JSON.stringify(vals)); console.log("it ran!"); } 4- Open the catalog item in service portal.

Workaround This problem is fixed in the next upcoming release. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

As a workaround, give the displayValue in setValue using: g_form.setValue('dadfs', JSON.stringify(vals),[{'name': 'Luis', 'user':'Display Name'}] );