Assignment rule is not working when incident created from Record ProducerIssue In one of the incident, even assignment rule condition matches, assignment rule is not triggered when the incident created from Record producer.ReleaseOrlando Patch 4aCauseThis issue is happening because of an additional white space for 'Value' field in sys_choice record.Resolution1. This issue is happening because of an additional white space for 'Value' field in sys_choice recordValue field was: "return_query " (additional space at the end) 2. Because of the space, the assignment rule is not working as expected. Solution: Remove the additional space after 'return_query' (choice value) for Value field and save the changes.