Missing Service Availability Records (For This Month and This Year)Issue Symptom / Described Behaviour: - There are no records in the Service Availability Table for this month and this year for some Service Offerings.CauseMost Common Causes: 1. The Service Offering should have a Service Commitment of Type = Availability associated to it. Otherwise, there will be no Service Availability records for this Service Offering. 2. There is no System Outage recorded against the Service Offering. (An Outage must be created against the Service Offering for the System to generate the Service Availability records) 3. The 'Calculate Availability' Scheduled Job has not yet run for the mentioned dates. (This Scheduled Job runs Daily and creates Service Availability records for the previous day) 3a. The Scheduled Job references the 'AvailabilitySummarizer' Script Include which will only create Service Availability records for the Month / Year. If it is the last day of the specified metric. - I.e. The Monthly Service Availability record will be created when the Scheduled Job runs the day after the last day of the month. - I.e. The Yearly Service Availability record will be created the day after the last day of the year. - Further explanation / example: If the Scheduled Job is set to run at 10:00 pm BST and I check the Service Availability records at 09:00 am BST on the 01st October. I might expect there to be a Monthly Service Availability record for September. However, this is not the case. Since the record will not be created until the Scheduled Job runs and specifies the end of the month date (which will occur on the 01st October at 10:00 pm BST)Resolution- Ensure that a Service Commitment of Type 'Availability' is associated to the Service Offering for any Service Availabilities to be created. - Ensure that there are System Outages recorded against the Service Offering. - Check the Dates to ensure that the Scheduled Job will have run to create the Service Availability records. - If necessary, Execute Now can be performed on the 'Calculate Availability' Scheduled Job.