Need to reload the page to enable the 'Start Conversation' / 'End Conversation' button. - Known Error

Need to reload the page to enable the 'Start Conversation' / 'End Conversation' button. Description Build information:

Orlando Patch 5

Paris

Issue Description: Need to reload the page to enable the 'Start Conversation' / 'End Conversation' button.

'Start Conversation' and 'End Conversation' are not working as expected. After initiating the initial conversation, the 'End Conversation' button is disabled. Also, we have noticed that after we finished the topic, we can see that the 'Start Conversation' button is also disabled. To enable the 'Start Conversation' / 'End Conversation' button, we need to reload the page.

Steps to Reproduce

1. Login to Orlando / Paris Instance 2. Go to Portal https://demonightlyorlando.service-now.com/sp 3. Click on the Chat Icon on the bottom right of the page We can see the greetings message 4. Click on the "Show Everything" and then "Virtual agent feedback" Follow the steps and Finish the topic. => We should see the "End Conversation" button as the greetings topic is loaded. 5. Reload the page => After the reload, we can see the 'End Conversation' button 6. Click on 'End conversation' => Now we don't see the "Start a new conversation" in the message box, also the 'Start conversation' button is disabled. There is no way to start the conversation. 7. Reload the page and click on the chat icon, we can see the greetings message 8. Click on 'Show Everything' 9. Start the 'Virtual Agent Feedback" topic 10. Click on 'End Conversation' => Now we can see the "Start new conversation" in the message box and also the 'Start conversation' button is enabled.

Expected behavior: 'Start Conversation' and 'End Conversation' Button should be enabled at the respective times, We should not reload the page to enable them.

Actual behavior: 'Start Conversation' and 'End Conversation' are not working as expected. After initiating the initial conversation, the 'End Conversation' button is disabled. Also, we have noticed that after we finished the topic, we can see that the 'Start Conversation' button is also disabled. To enable the 'Start Conversation' / 'End Conversation' button, we need to reload the page.

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