Unable to create Request from walk up interactionsIssue Users encounter two primary issues when attempting to create a request from Walk-Up Interactions: Unable to select any catalog item after clicking "Create Request".Blank page appears after placing the order, and no Request is created from the Interaction.ReleaseAll ReleasesCauseCustomized "Create Request" UI Action:The UI action was customized, leading to incorrect navigation behavior.Customized Script Include CatalogTransactionCheckout:This OOTB (Out-of-the-Box) script was altered, preventing correct redirection after placing an order.Resolution1. No Catalog Items Displayed After Clicking "Create Request" The "Create Request" UI action is configured to navigate users to the catalogs_home page:/nav_to.do?uri=sys_ui_action.do?sys_id=e7140ee1b3b413002186a72256a8dcafThe issue occurred because no categories or catalog items were configured on the catalogs_home page. Fix:Add content (categories, catalog items) to the catalogs_home page using the "Add Content" (➕ icon) at the top-right corner of the page. 2. Blank Page After Placing an Order (No Request Created) The CatalogTransactionCheckout script include is responsible for redirecting the user to the order status/summary page after an order is placed.A customization to this script disrupted the expected redirect behavior. Fix:Revert the script include CatalogTransactionCheckout back to its OOTB version to restore proper post-order processing.Reference:/nav_to.do?uri=sys_script_include.do?sys_id=8f3a2778c0a8002700fbde5ad148abe3Related LinksConfiguring Walk-up Experience