Issue with Additional URL parameter for Guided tour in Service Portal homepageIssue When guided tour is set up for Service Portal homepage with additional parameters, it is not working.CauseWhen you enter additional parameters to the guided tour the portal page you are trying to access should be exactly the same to launch the guided tour. But when you access service portal, you will be accessing the page as follows. https://<instance-name>.service-now.com/portal_suffix?id=portal_homepage As you see there are no additional parameters along with the URL. So it will not launch the guided tours. ResolutionThis is the intended behavior that cannot be modified.