The user is unable to create/update a record from Agent mobile and the user would see the error "Failed!".Issue The user is unable to create/update a record from Agent mobile and the user would see the error "Failed!".ReleaseMobileCauseThe cause of the issue is cross-scope application failure. The access would be denied to create/update any table from ITSM mobile scope/.ResolutionTo resolve the issue, go to the table configuration in sys_db_object. For example: if you want to update a record in the sys_user table from mobile, go to the sys_user table configuration. Under Application access, notice the Can write and Can update is not set to true. Hence these actions will not be possible from other scopes. To resolve the issue, please set Can write and Can update to true.