Chat sessions are disappearing from the connect sidebarIssue Chats are being removed from the agent's connect sidebar during business hours causing business issuesReleaseAllCauseThe issue is because of the scheduled job 'RemoveConversationsforClosedCases' that was set to run at a specific time every day during business hours This scheduled job removes all closed conversations for the frequency that has been set as desired.ResolutionReview the repeat interval and frequency of the scheduled job as per the need.