Password reset - when an account is locked and you do a password reset it gets hung - Known Error

Password reset - when an account is locked and you do a password reset it gets hung Description Password reset page hangs when user attempt to reset the password with the following condition:

User is locked out. Password Reset process doesn't support account unlock.

Steps to Reproduce

Uncheck the "Enable account unlock" in the reset process 2. Enroll a user then lock out the user (can be SN user) 3. Access the reset process url to reset the pwd. 4. Enter proper user and verification information to get to the $pwd_new page 5. Enter new password and click "Reset Password" button ==> Popup hangs. 6. Edit the $pwd_new page as per workaround above and try steps 3-5 again ==> Popup display msg properly. Workaround Edit the "$pwd_new" UI page: /sys_ui_page.do?sys_id=5d0f19b2d7032100b9bc43d60e610350 In the client script section, goto line 153 and change FROM: dialog.setPreference('title', msgs.getMessage('The account is locked, resetting the password alone will not enable access. Continue?')); TO: dialog.setPreference('title', 'The account is locked, resetting the password alone will not enable access. Continue?');

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.