In the 'Facilities Request', records are showing Updated by 'guest' userIssue In the Facility Request, under the Facilities >> Request >> All Facilities The 'Autoclose facilities requests' Scheduler Job triggers the 'Request Autoclose' business rule to 'Close' the Requests which are in 'Resolved' state for defined time. System Scheduler >> Scheduled Jobs >> Autoclose facilities requests However, the 'Autoclose facilities requests' Scheduler Job trigger the BR as follows: fcRunAs=admin fcScriptName=Request Autoclose It will runs/triggers as 'admin' and if 'admin' record is not present in the 'sys_user' table, then it will pick 'Guest' as a default user. Since, there is no 'admin' record in the sys_user' table, 'Guest' appeared in the 'updated_by' field. CauseThe 'Admin' record is deleted from the 'sys_user' record, which is being used by the 'Autoclose facilities requests' Scheduler Job and this is responsible for triggering the 'Request Autoclose' business rule.ResolutionThere are two possible ways to solve the issue, Please ensure that you bring that 'admin' user record back into the 'sys_user' table. OR In the Scheduler Job, you need to modify the existing code. (Again this will be the customisation). This is the code which will trigger/run the 'Request Autoclose' BR as 'admin' fcRunAs=admin fcScriptName=Request Autoclose