Description

Would it possible to report on which users are logging into ServiceNow via SSO and which users are logging into ServiceNow via entering username/password?

Release or Environment

All

Instructions

When a user login via SSO, platform generates an event "external.authentication.success" and when a user login with username & password, platform generates "login" event.

Therefore, yes this is possible and you can see this using below URL:

https://instance.service-now.com/sysevent_list.do?sysparm_query=sys_created_onONToday%40javascript%3Ags.beginningOfToday()%40javascript%3Ags.endOfToday()%5EnameINexternal.authentication.succeeded%2Clogin&sysparm_view=