State handler script include for change taskSummaryThere are similar kind of state handler script includes for change task. If you go to the Script Includes table sys_script_include and search for the name "ChangeTaskState", you will find the following script includes for change task:ChangeTaskStatehttps://ven03589.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=22235891670722004792adab9485ef03ChangeTaskStateSNChttps://ven03589.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=cf839891670722004792adab9485ef24ChangeTaskStateSNC is the base script include for change task states. However, this base script include is read only based on its protection policy so that you will not be able to directly customize or modify this base script include. You will have to modify ChangeTaskState for overriding the states if required. ChangeTaskState is the script include that you are able to customize or modify.Default states are defined in ChangeTaskStateSNC. To override one of the states, please define it in ChangeTaskState in the following form:ChangeTaskState. = "".Example:ChangeTaskState.OPEN = "1";Unfortunately there is no any documentation you could refer to for updating the script include ChangeTaskState. However, since ChangeTaskStateSNC implementation looks to be much simpler, you should be able to do your customization for change task states easily by updating ChangeTaskState. You could also check the descriptions of ChangeTaskStateSNC and ChangeTaskState which explain clearly where to make changes. Please make sure that any changes you are going to make will need to be thoroughly tested.