How to create a report to display average First Response Time on Incidents (task_sla)SummaryThis article describes how to make a report that shows the first response time on incidents as a percentage (task_sla) This is an implementation issue and customizations made to the out-of-the-box product are not covered by support, ensure compatibility with future ServiceNow releases and patches. For additional support; Post your question in the Community where other professionals gather to discuss questions of this nature. This also has the flow on effect that anyone else looking to implement this functionality can refer to your experience for assistance.Alternatively, our Professional Services department exists solely to implement system customizations, so that is also an option to ensure the platform meets your requirements. However, there is a cost associated with this assistance. Reference: Customization Support FAQ and GuidelinesRelated LinksRead the following community articles (similar problems posed by other customers and a few solutions given by our experts), which will assist in meeting the demand.How can we calculate the response time for an incident?Report on Incident Response TimeFirst Response Time for IncidentsMetric Measures