Link to KB article redirects to a portal login page instead of the desired KB


You are trying to access an URL like the following:  

and you are taken to a  ServiceNow portal login page that you are not familiar with instead of being taken to the record you wish to access. 

In fact going via gives the same result

Your $sp page is  marked as public in the sys_public.list of the  instance

Release or Environment



Most probably you are missing a login page from the KB portal.

https:/ (replace yourinstance with the name of your instance)


To overcome this, as the landing page in the login section of the KB portal, as in the below screenshot.