Link to KB article redirects to a portal login page instead of the desired KBIssue You are trying to access an URL like the following: https://yourinstance.service-now.com/kb?id=kb_article_view&sys_kb_id=xxxxxxx6dbf21094af2ae03cd39619af and you are taken to a ServiceNow portal login page that you are not familiar with instead of being taken to the record you wish to access. In fact going via yourinstance.service-now.com/kb gives the same result Your $sp page is marked as public in the sys_public.list of the instanceReleaseAllCauseMost probably you are missing a login page from the KB portal. https:/yourinstance.service-now.com/nav_to.do?uri=sp_portal.do?sys_id=45d6680fdb52220099f93691f0b8f5ad (replace yourinstance with the name of your instance) ResolutionTo overcome this, as the landing page in the login section of the KB portal, as in the below screenshot.