Link to KB article redirects to a portal login page instead of the desired KB


Description

You are trying to access an URL like the following:

https://yourinstance.service-now.com/kb?id=kb_article_view&sys_kb_id=xxxxxxx6dbf21094af2ae03cd39619af  

and you are taken to a  ServiceNow portal login page that you are not familiar with instead of being taken to the record you wish to access. 

In fact going via yourinstance.service-now.com/kb gives the same result

Your $sp page is  marked as public in the sys_public.list of the  instance

Release or Environment

All

Cause

Most probably you are missing a login page from the KB portal.

https:/yourinstance.service-now.com/nav_to.do?uri=sp_portal.do?sys_id=45d6680fdb52220099f93691f0b8f5ad (replace yourinstance with the name of your instance)

Resolution

To overcome this, as the landing page in the login section of the KB portal, as in the below screenshot.