How to limit the number of times an outbound email will try to resendIssue When ServiceNow sends and email and it was not received successfully, depending on the error, the platform tries to resend it many times during a time interval. Sometimes due to reasons non-related to ServiceNow, the user got the email MANY times. In this scenario, it seems vital to have the chance to limit the number retries per minute/hour. ReleaseAllCauseThere is no a way to limit the number of times an outbound email will try to resend every hour but you can control the time interval to attempt delivering unsuccessfully sent messages.ResolutionThere is a system property glide.smtp.abandon_threshold that corresponds to the total number of hours to retry.Default is to retry for 24 hours in case you wanted to decrease it. Name: glide.smtp.abandon_thresholdtype: number/integerDescription: If an email fails to send, keep retrying for this number of hours before marking the message as failedValue: number of hours to retry.Default value: 24 Typically, the error codes that are 'recoverable' are returned from an email server and taken into account in the config page in system email properties such as glide.smtp.fail_message_id and glide.smtp.defer_retry_ids. For more information about smtp email properties, please refer to our documentation page Outbound mail configuration