Group is automatically assigned with type=wm_dispatch for field service management Issue Group is automatically assigned with type=wm_dispatch for field service management ResolutionThis is expected out of the box behavior. It is due to business rule "getGroupTypes": https://<instance name>.service-now.com/sys_script.do?sys_id=f6d743d97f1d3200c57212f44efa91d4&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=collection%3dsys_user_group%5enameSTARTSWITHgetGroupTypes%5eORDERBYnameIf you disable the above business rule the 'Type' won't get added automatically.