Multi Line Text variable disappears after clicking "Printer friendly version" - Known Error

Multi Line Text variable disappears after clicking "Printer friendly version" Description Multi Line Text variable disappears after clicking "Printer friendly version" while editing cart.

Steps to Reproduce

1. Go to Service Catalog > Maintain Item. 2. Open "Apple iPad 3". 3. Go to Variables tab and Click New: Type: Single Line Text Question: single Name: single Click Submit. 4. Go to Variables tab and Click New: Type: Multi Line Text Mandatory: check Question: multi Name: multi Click Submit. 5. Click "Try it". 6. Enter something to single and multi variables. 7. Click "Add to cart". 8. Click "Edit cart". 9. Click "Settings" (Toggle icon). 10. Click "Printer friendly version". 11. Click "Update cart". 12. Edit and observe the value for Multi variable disappears. 13. Click "Proceed to Checkout".

Workaround This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.