The screen is redirected to csm portal even if user login into service portal.


Description

The screen is redirected to csm portal even if user login into service portal.

Steps to Reproduce

  1. Log in to the instance and activate the CSM and CSM Service Portal plugins.
  2. Log out of the instance.
  3. Access the CSM portal.
  4. Open a new tab in the browser, access Service Portal, and log in.

The screen is redirected to csm portal even if user login into service portal.

Workaround

This issue is under review. If you are experiencing this problem, contact <a target=“_blank” rel=“nofollow” href=“http://www.servicenow.com/support/contact-support.html“>ServiceNow Customer Support</a>.


Related Problem: PRB1388889