Additional workflow getting attached to the HR case - Support and Troubleshooting

Additional workflow getting attached to the HR case Issue It has been noticed that when HR cases are established, an additional, non-essential HR job gets connected to the HR cases. The HR case workflow has no information about how to create this HR activity.

In addition to the anticipated workflow outlined in the HR Services, it has been seen that HR cases are now also receiving a second workflow.

Cause The workflow associated with the HR case causes the non-essential HR activity to be created. An extra workflow that is being added to the HR cases is this one. When looking at this additional workflow, found that it is set up on the table sn_hr_core_case_operations with the Run setting of "Run the Workflow Always" and no Conditions stated. Since there are no conditions defined the workflow is getting attached to all the records created in the sn_hr_core_case_operations table and the non required HR task is getting generated.

Resolution Examine the workflow and assign the Conditions in accordance with the operational needs to ensure that the workflow is only related to the necessary cases.