Some users are unable to "Enable Notifications" on the Mobile appIssue Some users are not able to "enable notifications" on the Mobile app. The message: "Internet connection appears to be offline" displays on the screen.ReleaseNew York and aboveCauseAll or any of the following Notification channels are missing for the user profile.ServiceNow Mobile ApplicationServiceNow Request ApplicationResolution1. Log in to the instance on the desktop2. Click on the gear icon (settings) on the top-right corner3. Click on 'Notifications'4. Make sure that there are following Notification channels ServiceNow Mobile Application ServiceNow Request Application5. If there are duplicates. Change one of them to reflect the settings similar to the one shown in the below screenshot.6. Log in to the instance on the Mobile app and try to toggle the notification.Related LinksCreate notification channels Push Notification - Channel Name