Timeline ribbon widget on agent workspace will not finish loading - Known Error

Timeline ribbon widget on agent workspace will not finish loading Description Timeline ribbon widget on agent workspace will not finish loading. The ribbon never shows the required data.

Steps to Reproduce

Go to ribbon settings from the left navigator and create a ribbon with component - timeline 2. Navigate to Agent Workspace Home 3. Go to Lists 4. Go to Open Incidents 5. Open any incident --Timeline never stops loading

Expected behavior: If there is no data to be shown, the widget should show - No configuration available. This works fine in NY,

Actual behavior: The ribbon loading should stop if there is no data. Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.