Guided Tour Step Showing Error as "This Callout preview is hidden in this view" and ending the tour in Guided Tour DesignerIssue The customer has developed a Guided tour on their service portal in Dev instance, and have brought that over to Test instance through update set. When they are running the same Guided tour in the GTD, it is stopping at a certain step and throwing an error as 'This Callout preview is hidden in this view'.CauseThe step (sys_embedded_tour_element record ) that was failing in TEST instance has an expath reference as below: [href="https://DEV_INSTANCE.service-now.com/sp?id=another_page"] Since the code was moved from DEV to TEST instance, the codein xpath was pointing to dev instance. But the tour window is in TEST instance, it was not getting the reference of this instance on the URL as per the defined xpath. Thus, causing the error. ResolutionTo resolve this, the instance name on needs to be changed to the correct instance.