What mechanism prevents the "Closed" State from appearing in the State drop-down box on the Incident form for all users except admins?SummaryWhat mechanism prevents the "Closed" State from appearing in the State drop-down box on the Incident form for all users except admins? Out of the box client script "(BP) Hide Choice - Closed" which will display the closed state only to the users with "itil_admin" role https://<instance_name>.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=38c58af84657628200aeb11d8295f42c