Discovery or the Cloud Operations fail with "Failed to process the payload for : List_Storage_Account_Response_Processor" error


Description

It is observed that executing Discovery or Provisioning a VM from a Datacenter causing the below tables to create "empty" records

  1. cmdb_ci_azure_datacenter
  2. cmdb_ci_logical_datacenter

Once the "empty" records were generated, the VM provision fails with the below error.

Failed to process the payload for : List_Storage_Account_Response_Processor
["ABANDONEDAbandoned due to too many errors","INVALID_INPUT_DATAFound invalid sys_id in payload. No record with sys_id [b0fd6f9cdb88a8142da7e1994b961940] exist in table [cmdb_ci_azure_datacenter] 
or is a duplicate record with [duplicate_of] field set to a master CI","ABANDONEDAbandoned due to too many errors","ABANDONEDAbandoned due to too many errors"]

Steps to Reproduce

Response Processor issue: If we have different value passed for datacenter attribute in template and order form, the resource CI relationships be incorrect

Workaround

This problem is currently under review and has no workaround. To receive notifications when more information will become available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1342671