Tabs opened via list view in Agent Workspace do not unsubscribe from all their channels when the tab is closed - Known Error

Tabs opened via list view in Agent Workspace do not unsubscribe from all their channels when the tab is closed Description In Agent Workspace, when tabs are opened via list view, they do not unsubscribe from all their channels when the tab is closed.

Steps to Reproduce

Log in to Agent Workspace as an agent. Navigate to the list view that shows interactions. In the console, get the number of channels before opening a tab: g_ambClient.getChannels(). Open an interaction. In the console, get the number of channels after opening a tab: g_ambClient.getChannels(). Close the interaction tab. In the console, get the number of channels after closing a tab: g_ambClient.getChannels(). Observe the number of subscriptions keeps increasing until a page refresh is performed, rather than going up and down by the same amount when the tab is opened versus when it is closed.

Workaround This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.