Cancelling flow does not update the stage state - Known Error

Cancelling flow does not update the stage state Description Stages are not updated when the flow is cancelled. This is confusing because it leads people to believe the flow is still in execution

Steps to Reproduce

Go to Service Catalog > Maintain Items Create a new catalog item or update an existing one to use the OOB Service Catalog Item Request flow (may need to add Flow to the form using configure form layout) Try It Order Now Click on the Request to open it (not the Requested Item) Scroll to the bottom and you'll see the stages on the Requested Item Manager ApprovalManager Approval - 2 Days (In Progress) Dept. Head ApprovalDept. Head Approval - 2 Days (Pending - has not started) Order FulfillmentOrder Fulfillment - 4 Days (Pending - has not started) DeploymentDeployment - 1 Day (Pending - has not started) Request CancelledRequest Cancelled - 0 Seconds (Pending - has not started) CompletedCompleted - 0 Seconds (Pending - has not started)

Click Cancel Request UI action Request state: Request Cancelled Requested Item stage: Request Cancelled However, if you look at the stages on the Requested Item (either in the related list on the Request or sc_req_item.list) they're unchanged from above.

This gives a wrong impression that the flow is running.

Workaround This workaround will mark any in progress or pending stages as skipped.

It's only good for stage fields controlled by Flow Designer flows. It's only good for a parentRecord that has a single type=Workflow column If there's a stage called "Cancelled", it won't show that stage as complete. function cancelStages(parentRecord) { var stagesGr = new GlideRecord('stage_state'); stagesGr.addQuery('id', parentRecord); stagesGr.query(); if (!stagesGr.next()) { gs.print("No stages for record " + parentRecord); return; } var stageJSON = JSON.parse(stagesGr.getValue('stage_status')); for (var i = 0; i var stage = stageJSON[i]; if (stage.status != 'error' && stage.status != 'complete') { stage.status = 'skipped'; } } stagesGr.setValue('stage_status', JSON.stringify(stageJSON)); stagesGr.update(); } cancelStages("930874e573131010d70877186bf6a7f9");